Son Güncelleme Tarihi: 09.10.2026
The fizy application (“Application”) is provided by Lifecell Müzik Yayın ve İletişim A.Ş. (hereinafter referred to as “fizy”, “we” or “us” throughout this document).
fizy is committed to protecting and securing your Personal Data in accordance with the Law on the Protection of Personal Data No. 6698 (“Law”), the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as other applicable legal provisions (hereinafter referred to as “Data Protection Legislation”).
fizy Privacy Notice (“Privacy Notice”) outlines how information that identifies you or may make you identifiable (“Personal Data”) may be collected, used, and shared. If you have any requests or complaints regarding this Privacy Notice, please contact us via the Data Protection Officer whose contact information is provided in the “Contact Us” section below. You may also apply to your local data protection authority. Terms not defined in this Privacy Notice shall be interpreted in accordance with the definitions provided under fizy’s internal Terms of Use (“Terms of Use”). For more information about cookies, please also review the fizy Cookie Policy.
fizy collects your Personal Data depending on the products or services you use, either directly when you voluntarily provide it to us, or when information is transmitted through the Application. You can find detailed information in the sections below regarding which data is collected and for what purposes.
Your Personal Data is collected, at the time you create your membership, through the website and mobile applications, and after your membership is created, through the website and mobile applications, e-mail, call center and interactive voice response (IVR) systems, as well as through artificial intelligence tools and various software, by fully or partially automated means. Your Personal Data is processed for the purposes and legal grounds set out below, in compliance with the applicable personal data protection legislation.
Your Personal Data is shared by you through the channels listed above, is automatically obtained during the use of products and services and during the use of devices, and may also be shared with fizy by our business partners and authorized institutions and organizations.
The information contained in this document may vary from person to person depending on the products and services used or their requests and consents. Below are the categories of personal data that may be processed by fizy.
· Identity Information: This data category refers to your name, surname and date of birth.
· Contact Information: This data category refers to your phone number, e-mail address and address information.
· Subscription Information: This data category refers to your customer number, subscription type and package details.
· Payment and Financial Information: This data category refers to your billing and outstanding payment information.
· Device Information: This data category refers to your IP address, IMEI number, device brand and model, device operating system, device usage activities, as well as device and network information accessed by mobile applications.
· Personalization Information: This data category refers to your username and profile photo.
· Location Information: This data category refers to your (approximate) location data, depending on your device settings, where you use location-based features.
· Information Obtained Through Sales Channels: This data category refers to information obtained when you contact us via electronic or physical channels; voice call recordings retained in accordance with call center standards; voice recordings used as a means of identity verification upon your request; and your requests and transaction information processed through sales channels.
· Usage and Behavioral Information: This data category refers to your preferences regarding the use of products and services, your usage habits and other usage-related information; your behavioral data and cookies on websites and mobile applications—primarily www.fizy.com—created by fizy, either alone or in cooperation with third parties, for the provision, use or promotion of products and services; your shopping information; and the results of analyses carried out based on such information.
Your Personal Data may be processed in accordance with the Data Protection Legislation, depending on your relationship with fizy and the specific products/services used. The processing of Personal Data may vary on a case-by-case basis.
Personal Data may be processed, either partially or entirely through automated or non-automated means, based on the legal grounds specified in Articles 5 and 6 of the Law, this Privacy Notice, Article 6 of the EU General Data Protection Regulation, or other applicable data protection legislation, in line with the legal bases and purposes listed below.
The personal data listed in this Privacy Notice may be processed in accordance with the legislation if it is explicitly required by the laws applicable to fizy.
Processed Data: Identity Information, Contact Information, Subscription Information, Payment and Financial Information, Device Information, Personalization Information, Location Information, Information Obtained Through Sales Channels, Usage and Behavioral Information.
Purposes of Processing: Fulfilling the obligations stipulated under the legislation to which fizy is subject; carrying out its activities; verifying your identity information and documents where necessary; taking the necessary actions to detect and prevent misuse, loss and fraud; retaining your information that is required to be kept pursuant to the applicable legislation; copying and backing up your information in order to prevent data loss; ensuring the consistency of your information; implementing the necessary technical and administrative measures to ensure the security of our networks and your information; fulfilling legal obligations required or mandated by regulatory and supervisory authorities; and conducting legal follow-up and legal proceedings.
fizy processes your personal data in order to provide the application to you in accordance with the Terms of Use and our service standards.
Processed Data:Identity Information, Contact Information, Subscription Information, Payment and Financial Information, Device Information, Personalization Information, Location Information, Information Obtained Through Sales Channels, Usage and Behavioral Information.
Purposes of Processing: Provision of products and services; charging and billing; execution and follow-up of the processes you request in relation to the products and services purchased and/or used.
Processed Data: Identity Information, Contact Information, Subscription Information, Payment and Financial Information, Device Information, Personalization Information, Location Information, Information Obtained Through Sales Channels, Usage and Behavioral Information.
Purposes of Processing: Provision of products and services; charging and billing; execution of the processes you request in relation to the products and services ordered, purchased and/or used; prevention of fraud, including unauthorized and unlawful use of the service; management of user requests and complaint handling processes; and data processing activities that are mandatory under the secondary legislation to which fizy is subject, and that are necessary for the protection of the rights of the Parties or to ensure security, for the purpose of resolving potential disputes.
During the use of the application, your personal data that you voluntarily share, to be visible to fizy and, depending on your preference, to other users, are processed.
Processed Data: Identity Information, Contact Information and Personalization Information.
Purposes of Processing: Enabling your profile photo and username to be visible to other users.
In cases where it is mandatory for the user and third parties to exercise their rights arising from the legislation or the rights to be provided by fizy, personal data may be processed.
Processed Data: Identity Information, Contact Information, Usage Information and Behavioral Information.
Purposes of Processing: Provision of products and services; charging and billing; execution and follow-up of the processes you request in relation to the products and services purchased and/or used; enabling the user and third parties to exercise their rights arising from the legislation, in particular fundamental rights and freedoms, before all competent authorities; enabling the use of additional benefits, sweepstakes, surveys and rights gained as a result of activities provided by fizy and other institutions and organizations; fulfillment of all related requests; and execution of complaint handling and management processes.
fizy may process personal data, provided that it is mandatory for its legitimate interests and does not harm the fundamental rights and freedoms of users. In cases where personal data is processed based on this condition, fizy clearly identifies its legitimate interests and ensures a balance between its interests and the rights of users. The protection of users’ fundamental rights, in particular the right to privacy, confidentiality and personality rights, is a primary priority.
Processed Data: Identity Information, Contact Information, Subscription Information, Payment and Financial Information, Device Information, Personalization Information, Location Information, Information Obtained Through Sales Channels, Usage Information and Behavioral Information.
Purposes of Processing: Measuring and improving service quality; service analysis; audit and control; risk management; detection of unauthorized and fraudulent use; management of user survey processes; product and strategy development; ensuring the technical functionality of the service; development of new products and services; understanding how you access and use the service in order to analyze your service usage; development, diversification, measurement, audit and analysis of products and services and training of employees; evaluation of your interest in products and services; conducting customer satisfaction research; and prevention of fraud, including unauthorized and unlawful use of the service.
Where you provide your explicit consent for the purposes set out below, your Identity Information, Contact Information, Subscription Information, Personalization Information, Location Information, Information Obtained Through Sales Channels, and information relating to your use of products and services are processed:
• Promotion and marketing of products and services; contacting you in relation thereto; informing you about campaigns and discounts; enabling you to benefit from memberships, events and economic advantages; and carrying out the necessary actions for the use of such benefits,
• Offering you proposals, gifts and promotions; conducting analysis and profiling and performing targeted promotions; sending you personalized greetings, wishes, rewards and sweepstakes, as well as content that you like, may wish to access again, and would be pleased to be reminded of,
• Promotion of products and services provided jointly with our business partners and third parties, as well as the promotion of such parties’ own products and services.
Although the legal basis for the processing of Personal Data may vary depending on the products and services individuals benefit from or their requests and consents, in cases where the legal basis for processing the User’s Personal Data is their explicit consent, the user has the right to withdraw this consent at any time.
Personal Data may only be processed to the extent necessary and in line with the purposes explained above. Personal Data may not be processed for purposes other than those for which it was originally collected. If it becomes necessary to process Personal Data for different purposes, fizy will assess whether the intended processing purposes are compatible with the original purposes of collection. Before processing the data for any new purpose, fizy will inform the user about this additional processing activity. fizy will not process more Personal Data than required for the intended purpose and will ensure that the data processing activities remain limited and proportionate to the stated objective.
fizy may anonymize and aggregate each piece of collected data (so that the respective users are not identifiable or made identifiable). Anonymized data may be used by fizy for purposes such as testing its information technology systems, conducting research and data analysis, improving the Application, developing new products, displaying information related to advertising and profiling.
fizy’s servers are located in Turkey, and all usage-related data is stored within Turkey.
fizy takes all reasonable measures to ensure that Personal Data is processed securely and in compliance with this Privacy Notice and applicable Data Protection Legislation. The transfer of Personal Data is carried out only in accordance with applicable Data Protection Legislation and only if appropriate safeguards are in place to ensure an adequate level of protection, as required by the applicable laws.
fizy may transfer your personal data, within the scope of the Law and in accordance with the purposes and legal grounds set out in this Privacy Notice, to the recipient groups listed below:
· Domestic Turkcell group companies of Turkcell İletişim Hizmetleri A.Ş. (“Turkcell”) in which Lifecell Müzik is included and which are listed at
https://www.turkcell.com.tr/tr/hakkimizda/genel-bakis/istiraklerimiz,
as well as authorized persons acting in the name and on behalf of Turkcell,
· Third parties from whom services are procured for the provision, analysis and development of the service (including, but not limited to, data storage, maintenance services, database management, internet analytics, payment transactions and the development of service features),
· Suppliers and business partners with whom we cooperate for the procurement or delivery of the products and services you wish to purchase or use,
· Regulatory and supervisory authorities, other institutions or organizations authorized to request personal data, and the persons designated by such authorities.
Your personal data may be transferred abroad only to the extent necessary for the fulfillment of the relevant purpose, and in accordance with Article 9 of the Law titled "Transfer of Personal Data Abroad" and the Regulation on the Procedures and Principles Regarding the Transfer of Personal Data Abroad. In this context, your personal data may be transferred abroad to the extent required by our business processes and in compliance with the applicable legislation. If an international data transfer is required, it may be carried out using one of the following methods in accordance with the relevant legislation:
In accordance with Article 11 of the Personal Data Protection Law, users of the Application have the following rights:
· To learn whether their personal data is being processed,
· To request information if their personal data has been processed,
· To learn the purpose of the processing of personal data and whether such data is being used in accordance with that purpose,
· To learn the third parties to whom their personal data has been transferred, whether domestically or abroad,
· To request the correction of personal data if it is incomplete or inaccurately processed,
· To request the deletion or destruction of personal data within the scope of Article 7 of the Personal Data Protection Law,
· To request that the operations carried out for the correction, deletion, or destruction of personal data be notified to third parties to whom the personal data has been transferred,
· To object to the processing of personal data exclusively through automated systems,
· To request compensation for damages in case of loss due to unlawful processing of personal data.
In addition to the rights listed above, depending on their location, users of the Application may also have the following rights:
· To learn whether their personal data is being processed,
· To request information and a copy of their processed personal data,
· To learn the purpose of processing and whether their personal data is processed in line with such purposes,
· To learn the recipients or categories of recipients to whom their personal data has been transferred, both domestically and abroad,
· To request the correction or restriction of their personal data if it is incomplete or inaccurate,
· To request the deletion or destruction of their data in accordance with the conditions specified in the Data Protection Legislation,
· To request the restriction of processing of personal data where such processing is based on the user’s consent,
· Where technically feasible, to request the transfer of their personal data provided to fizy to another data controller or to themselves in a structured, commonly used and machine-readable format,
· To object to the processing of their personal data,
· To request that third parties to whom personal data has been transferred be informed of any correction, deletion, or destruction processes,
· To object to a result arising against the user due to the analysis of their personal data exclusively by automated means, which produces legal consequences or significantly affects them.
To exercise any of the rights mentioned above regarding your personal data or your (if applicable) right to data portability, please contact us using the contact details provided in the “Contact Us” section below. To assist you in specifying which data you wish to exercise your rights on, please provide as much detail as possible about the data related to the rights you wish to exercise. Provided the request is not clearly unfounded or excessive (in which case a reasonable fee may be charged or the request may be denied), the information provided will be free of charge. Users also have the right to lodge a complaint with a local data protection authority.
Alternatively, you can submit your questions or requests related to your personal data through one of the following methods:
Users must be 13 years of age or older to share their Personal Data on the Application, and we do not intend to request, collect, or process Personal Data of Users under the age of 13. In some countries, a different age limit may be set, typically no less than 13 years. In such cases, you must meet the specified age. If you believe we have accidentally processed the Personal Data of a User under the age of 13, please contact us using the provided contact details. If we determine that we have inadvertently processed Personal Data of a User under 13, we reserve the right to delete it.
fizy will retain Personal Data for no more than 10 (ten) years for as long as necessary for the purposes of data collection and/or processing, unless a longer retention period is required by applicable laws. This includes the retention of Personal Data for the period specified by relevant regulations in the event of any disputes arising from the Terms of Use. Unless a longer retention period is required by legal obligations, fizy will securely delete Personal Data as soon as it is no longer necessary for the purpose for which it was processed, and ensures that all recipients of Personal Data adhere to the same obligation.
fizy takes great care to ensure the security of your Personal Data and implements appropriate technical and administrative measures to prevent unauthorized access to and illegal processing of your Personal Data. Your Personal Data is protected by strong security functions that we rigorously apply and regularly update.
fizy does not transfer any Personal Data of Users to third parties in violation of this Privacy Notice and/or applicable Data Protection Legislation. fizy may engage in secondary processing activities of Personal Data only where such processing is consistent with the purpose of processing and is lawful. In the event that Personal Data of Users is shared with third-party service providers in accordance with the provisions of this Privacy Notice, fizy will take the necessary measures to ensure that such third-party service providers provide protection for the Personal Data at a level equivalent to fizy's own protection.
Personal Data is not processed through automated systems to make decisions about users.
In the event of any changes or updates to Data Protection Legislation, fizy will update and modify the provisions of this Privacy Notice. In such a case, the updated Privacy Notice will be published and made available to you through the Application. Updates and changes made by fizy to the Privacy Notice will take effect from the date of publication in the Application.
The information in this Privacy Notice may vary from person to person, depending on the products and services individuals benefit from or their requests and consents.